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INFORMATIONS

TERMS & CONDITIONS

We are committed towards making your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Purchasing our merchandises and services would mean that you have understood, acknowledged and have agreed to abide to the following terms.

DELIVERY

  • Marnea is unable to neither amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order.
  • All orders are processed and dispatched within 1 to 3 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays(Malaysia).
  • Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
  • For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
  • Price of postage includes handling fees.

 

BOUNCED PARCELS

  • Customers will be contacted via email should we receive any bounced parcels bearing their name.
  • Cost for re-delivery will be borne by the customer. Marnea will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the redelivery will be provided in the email sent to the customer.
  • Marnea reserves the right to deny any request to combine the bounced back parcels with any new orders.
  • Any unclaimed bounced back parcels after 30 days grace period will be forfeited.

RETURN POLICY

ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)

  • Marnea will generally attend to return requests for all items if the items are found to be unsatisfactory, unless the item is stated to be non-returnable (e.g. accessories, promotional items and etc.). Refunds will be processed based on the following criteria:
    • Returns can only be made one time per order number.
    • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
    • All return must include a copy of the invoice slip.
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
  • Once a return item is received, Marnea takes around 2-3 working days to process the return. Upon completion of the return processing, refund amount will be remitted via bank transfer (Local bank). Bank transfers may take another 1-3 working days, depending on bank.
  • Return and exchange shipping fees will be borne by either the buyer or seller based on the return reason, as per the table below:
Return Reasons Reason (i) Unsatisfactory Items Reason (ii) Defective Items
Descriptions Item does not fit

Do not like the item

Quality not up to expectation

and all reasons under (iii)

Item torn

Item big stained

(iii) ALL Reasons listed below (a-f) are NOT considered defects:
a) color variation from product photos, e.g. fuschia vs red.

b)slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .

c) Slight size variation of within ±3cm on measurements

d)  Minor imperfections, e.g. loose threads, crease marks and etc.

e) Self-inflicted damage or cut to the product.

f) Customer’s subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)

*Proof of defect must be verified by Marnea Return to be eligible*

Return Shipping costs Borne by Buyer Reimburse by Marnea in terms of credit note
Exchange Shipping costs Borne by Buyer Borne by Marnea
Initial Shipping costs (processing fees*) Borne by Buyer Borne by Marnea
Buyer receives Return Credit Note (NO CASH REFUND) = Item price – (minus) Initial Shipping Costs*

*store credit valids for 100 days*

Marnea will send a brand new exact piece to buyer once the defective item is received.

 

  • A processing fee of RM5 (RM6 for sabah and sarawak), USD 3 (International) will be charged for each returned item. Fee will be deducted from the refund amount.
  • The return parcel is under customers’ responsibility, and Marnea is not liable for any lost return parcel/ additional taxes incurred for return parcels. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
  • MARNEA reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.
  • Kindly return your items to the following address

Courtly Designs Sdn Bhd,
No. 8C, Jalan Perdana 10/10,
Pandan Perdana, 55300 Kuala Lumpur.

 

  • Color of products may vary due to studio lighting used – actual product may appear to be lighter or darker from the product images. Please allow up to 20% of color variation in real product as compared to actual products. Exchanges due to this reason will be charged a processing fee.
  • There might be 1cm-2cm difference in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your measurement to gauge your best fit.
  • For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

PAYMENT

  • All online payments are processed via our trusted payment gateway.
  • All orders that have not been successfully paid will be automatically cancelled after 20 minutes of non-payment. All cancelled orders cannot be reversed.
  • Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

 

ORDERS

  • Once orders have been confirmed, you may not be able to make any amendments as our warehouse will immediately process the order for shipment.
  • If an order is cancelled, refunds will be remitted to your bank account. Marnea will take up to 2-3 working days to process the cancellation. Upon completion of the cancellation, refund amount will be remitted via bank transfer (Local bank). Bank transfers may take another 1-3 working days, depending on bank.

PRODUCTS

  • Colors of products may differ due to color calibration on individual’s computer; the products might appear lighter due to strong studio lighting used.
  • Measurements provided on each of the products are in maximum stretch. A difference of 1cm-2cm between the item(s) received from our given measurements may not be considered as a defect.
  • Users are advised to double check on the product measurements as different designs may fit differently.
  • Colours may transfer onto other garments, upholstery or bags. Do take note whenever necessary.
  • Marnea do not offer return or refund if product is not handled as per instructed in product details.

 

PRODUCT CARE

  • You are advised to hand wash all Marnea apparels (individually) without soaking for the first few washes as colour transfer may occur.
  • Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage steaming or ironing the apparels using indirect heat (by placing a fabric/cloth between the item and iron).
  • Recommended product care measures may vary per product purchased.

Marnea Reserves the right to make amendments to any of the above Terms & Conditions. [Last updated 17 May 2016]

 

Use of site

  • You are hereby granted permission to view and access information presented at www.marnea.com,my including downloads, with the full understanding that everything is presented on an “as-is” basis.
  • You will not copy or distribute any part of the Site in any medium without Marnea’s prior written authorization.
  • Marnea reserves the right to repost or reuse information referring/communicated to Marnea via emails, social media channels or contests run by Marnea (via #marnea , #marneafashion hashtags on social media).

In the event of any dispute, Marnea reserves the right of final decision.